About Us

Ms. Igene About Us Page

- MS. IGENE SERVICES, LLC -

A Wonderful Cleaning Services Company

REFRESHED and INNOVATIVE – Ms. Igene (pronounce [Miss I-Jean]) Services, is a refreshed an innovative approach to the Cleaning Services industry; a service company that completely understands and appreciates Customer’s needs, wants and desires and is fully committed to meeting and exceeding Customer’s demanding expectations, providing a solution to current industry shortfalls and capable in fulfilling gaps in the existing industry. A reinvigorating service product brand that prides herself in providing the most cost-effective, efficient, safe, secure and confidential service product brand value. Ms. Igene Services is committed to three very Special Customers:

• 1) You! Our Loyal Customer who helps us become the #1 choice Cleaning Services Company within the industry;
• 2) Our Wonderful Team Members (Ms. Igene Services' Employees) whose professionalism and dedication makes us the most trusted Cleaning Services Company within the industry assuring delivery of the highest quality and quantity service product brand; and
• 3) Our Precious Planet Earth - As a committed and caring Company, we will continue to use only the Safest and Cleanest materials and products that the industry can offer.

REVOLUTIONARY and INDUSTRY TRANSFORMING – Ms. Igene Services is more than just another Cleaning Services Company; is a revolutionary and industry transforming Company who appreciates the value of “Attention-to-Detail”, High-Standard Customer Service, and always striving for 100% Satisfaction.

Ms. Igene Services' innovative business philosophy brings a refreshed approach to the Cleaning Service industry where she brings, together, the best of both service worlds within the industry; imbedding traditional service effectiveness and technological efficiencies.

BOLD and DIFFERENT – The difference between Ms. Igene Services' business approach and the competition is in her bold implementation of technology into an industry that currently lacks innovation; a bold move which will answer to your needs, wants and desires to ensure the safety and security of your property and valuables and, of course, that your beautiful homes and businesses are clean.

COMMITTED, TRUSTHWORTHY and LOYAL – Ms. Igene Services’ commitment is to create a Service Company that goes beyond going through the motions and mechanical processes; creating positive emotions that will lead to long lasting business relationships with you. We understands that business relationships are not just a one-way street relationship but a much deeper relation between the service provider and its customers; is a trustworthy and loyal based relationship.

Ms. Igene Services is a Family Business you can Trust! A Military Veteran Owned and operated Cleaning Services Company. -

GENUINE and CARING – Ms. Igene’s business philosophy continues by delivering the best service product brand to each of you in a manner that conveys genuine care; helping identify the issues and concerns and assuring with solutions that best fits your needs, wants and desires. - Ms. Igene Services business philosophy is simple; “Take Care of the Customers and the Customers Will Take Care of the Company.”

UNLIKE and NOTABLE – Ms. Igene Services differs in many aspects from referral cleaning agencies, traditional franchised cleaning organizations and independent self-employed cleaning entities. The following are a few of the more notable differences between Ms. Igene Services and the rest:

  • Ms. Igene Services ensures to hire personnel under the most delicate considerations and only after proper vetting procedures in accordance with industry labor laws and guidance which assures that each Team member (employee) possesses the character (trustworthiness and loyalty) and Customer Service aptitude required to represent the Ms. Igene Services brand assurance.
  • Ms. Igene Services is committed to using only the most reliable and safest materials and products in the industry to ensure the safety and security of you (The Customers), her Team Members (employees), and our planet earth.
  • Ms. Igene is fully Licensed, Insured and Bonded to assure you (The Customer) and Team members (employees) of our commitment to a job-well-done and the safety and security of our your property and love ones.
  • Ms. Igene Services demonstrates commitment to those who help deliver the best service product to you by ensuring they (Team members) receive the best compensation, possible, required by law meeting state minimum worker’s compensation package requirements and in several cases exceeding those minimum requirements (i.e., minimum hourly wages - currently paying our Team Members a minimum of $15.00 an hour).
  • Ms. Igene Services assures you (The Customer) that you will receive the most cost-effective/efficient, safe, secure and confidential service product the industry can provide – Your complete satisfaction is our top priority.

THOROUGH – Ms. Igene Services is a Military Veteran Owned and Operated Company (NOT a referral agency or a franchise association) who direct hires the most qualified and trusted Team Members.

ENERGIZED and VIBRANT – Ms. Igene Services is a Cleaning Services Company that brings what the industry has been lacking up to this point. - An innovated, energized and vibrant approach dedicated to “Elevating the Standard of Clean”. - A well-researched cleaning services Company which brings home a complete sense of care and care for what is important to you (your property, valuables and love ones). – Ms. Igene Services addresses the issues & concerns of health, safety, security, protection and confidentiality. – Committed to Customer Service, Customers’ Service Product Satisfaction, and the Safety and Security of your property, valuables and love ones.

PROBLEM SOLVER – Ms. Igene Services brings a tech edged approach to the industry where the objective is to resolve your biggest issues and concerns that come with allowing someone into your personal space (homes, condominiums, apartments, businesses, etc.) to take care of your cleaning service necessities and luxuries.

LICENSED, INSURED, BONDED: TRUSTWORTHY, SAFE and SECURE – Ms. Igene is a fully Licensed, Insured and bonded Cleaning Services Company who guarantees the highest-level industry cleaning standards. Ensuring an effective and efficient service product, Ms. Igene’s SSL certified e-commerce website, "House Call Pro (HCP)" Application, and Ms. Igene Services' Application combines an expedient and secure online “booking” process and secure “online” payment method option.

Book your next Cleaning Services appointment by using our safe and friendly e-commerce website and/or Apps (msigene) - Now available in Apple Store and Google Play. Or, if you like, request a FREE home visit Cleaning Services estimate “walk-through” and consultation.


Mission Statement –

Providing fast, standardized and reliable Cleaning Services, at fair prices, anticipating our actions to possible incidents or requirements. Using the most advanced techniques, materials, products, and the most modern ecological friendly equipment, with trained, highly motivated and well paid men and women. Always seeking and finding excellence in our work, so we can achieve and surpass the most demanding of our customers’ expectations.

Vision Statement –

Striving to be the industry’s leader in Cleaning Services of all types of residences, commercial and office spaces. Achieving this, with our Team Members at all levels of the organization, building with tenacity, perseverance, excitement and devotion a solid brand and a financially sound Company that properly rewards the investment of our Team Members. Maintaining a respectful competitive working relationship with our competitors, being sensitive to Team Member’s personal and professional needs, friendly with our suppliers, compliant with authorities, generous with our community, and respectful of the environment. Using materials and products that are not harmful to the health of our Customers, Company Team Members and our Planet Earth. – Being a Company that provides its Team Members the best means for training and development, providing them with the best opportunities, better income and better working conditions of the entire sector, for their own benefit and that of their families.

Values –

Our Organization brings a system of management by values which prioritize our actions, always, and at all levels.

  • Punctuality, Honesty and Loyalty
  • Passion for Focused Cleaning; motto "Elevating the Standard of Clean.”
  • Innovation and Creativity
  • Respect, Integral Development and Training for the Excellence of our Team Members
  • Service Product Cost-Effectiveness/Efficiency
  • Timeliness, Fairness, Tolerance, Good Manners and Courtesy to our Customers.

* Not just another Service Company... Not just a promise, but an Assurance Statement!


FOUNDERS –

Ms. Igene Services was founded in the summer of 2015 by Lieutenant Commander, United States Navy, Marco Vides who throughout his 27 years of military service mastered the fields of Physical Security, Law Enforcement and Anti-terrorism - where Leadership, Management, Supervision and Team Work are key contributors to Mission Success.

Mr. and Mrs. Vides envisioned NOT just another Cleaning Services Company but an entire package of safety, security, trustworthiness, loyalty and confidentiality. Mr. Vides’ vision of creating an Outstanding Company goes beyond its assurance statement to provide the highest quality and quantity service, product and brand value at a cost-effective and efficient manner with the highest regard for the health and well-being of its Customers, its Company Team Members and Planet Earth.

Ms. Igene Services' Brand Value, Management and Marketing is ensured by the precise and detailed care of her Operational Management team’s industry expertise, managerial mastery and entrepreneurship marketing know-how. The following are Mr. and Mrs. Vides’ skills, industry expertise, managerial experience and entrepreneurship marketing know-how contributions:

  • Mrs. Vides (Ms. Igene Services' Operations Manager) is an exquisite Customer Service Ambassador who has mastered the Cleaning Services industry with over 25 years of industry and Customer Service experience. Mrs. Vides’ industry experience brings to Ms. Igene Services and her customers the care, delicate and precision required to deliver the highest standard service Brand Value that the cleaning industry can provide. Mrs. Vides’ genuine concern for people and what matters to them have proven essential to her success within a very demanding industry which settles for nothing less than the very best of who provides subject delicate services. Mrs. Vides’ attention-to-detail, care for her customers and delicate nature makes her the direct representative of Ms. Igene Services’ assurance statement, ensuring that all she and her Cleaning Team Members touch will sparkle and shine.
  • Mr. Vides’ (Ms. Igene Services’ General Manager) military leadership, managerial, supervisory and team work experience brings to Ms. Igene Services and her customers the assurance of a well-managed Company who is committed to a Job-well-done. Mr. Vides’ world travels have taken him to Europe, Middle-East, Asia and the Pacific, Central and South America, and the Continental United States and Canada where he had an incredible opportunity to experience and learned from wonderful cultures, traditions, folklores, meet some of the most amazing people in the world and have been fortunate to build life-long friendly relationships. Mr. Vides’ worldly experiences have provided him a distinct appreciation for people from all walks of life and in particularly, understanding cultural and business similarities with the Western World and abroad.
  • Mr. and Mrs. Vides’ combined industry experience, managerial know-how and customers’ needs, wants and desires awareness places Ms. Igene Services in an incredible advantageous position to confidently offer and successfully deliver a Wonderful Cleaning Service Product.

Sincerely,

Your friends at Ms. Igene Services

Founder & General Manager